Email, SMS and WhatsApp Notifications
Customers and hosts get automatic notifications at every step - booking confirmed, reminder before arrival, cancellation, and completion. By email, SMS or WhatsApp, in any combination.
Keep Everyone Informed Without Lifting a Finger
Email provides the details and is always free. SMS and WhatsApp get read within minutes. Together, they make sure nobody misses a booking.
Email, Always Free
Booking confirmations by email include everything - date, time, field rules, access instructions, and a manage link. Unlimited and included in every plan.
SMS That Gets Read
SMS open rates are over 95%. Your customers see their booking details immediately, not buried in an inbox. Optional, with a small per-message charge.
WhatsApp, Where Customers Already Are
Confirmations, reminders and cancellations sent from Paddli's WhatsApp business number. One flat price per message, usually less than an SMS.
Reduce No-Shows
Automatic reminders before each booking mean customers do not forget, whether they have an account or booked as a guest. Fewer no-shows, less wasted revenue.
Host Notifications
You get emailed every time a new booking comes in. Stay on top of your schedule without checking the dashboard constantly.
Choose Your Channels
Switch email, SMS and WhatsApp on or off independently for each notification type. SMS and WhatsApp are off until you enable them, and you see the per-message rate first.
How Notifications Work
Fully automatic, no manual sending required
Customer Books
When a booking is confirmed, both the customer and host receive instant notifications via their enabled channels.
Reminder Sent Automatically
Before their session (you set the lead time), the customer gets a reminder with all the details they need to arrive.
Post-Visit Follow-Up
After their booking completes, customers receive a thank-you message with a link to book again.
Notifications FAQ
What notifications are sent to customers?
Customers receive notifications at four key moments: booking confirmation, booking reminder (before their session), booking cancellation, and booking completion (after their visit). Each can be sent by email, SMS or WhatsApp, in any combination you choose.
Do I get notified when someone books?
Yes. You receive an email notification every time a customer makes a new booking or places a multi-booking order, including all the booking details and customer information.
What do notifications cost?
Email notifications are always free, with no limits. SMS and WhatsApp are optional and switched off by default. If you turn them on, a small per-message charge is added to Paddli's booking fee. The rate depends on your country and is shown in your dashboard before you enable each channel, so there are no surprises.
Which messages can be sent by WhatsApp?
Booking confirmations, reminders and cancellations can be sent by WhatsApp from Paddli's WhatsApp business number. Completion messages are sent by email or SMS. WhatsApp only reaches customers who use it, so keep email or SMS on as a backup.
Keep Customers Informed at Every Step
Automatic email, SMS and WhatsApp notifications mean fewer no-shows and happier customers.
Planning your booking setup?