SMS and Email Notifications
Customers and hosts get automatic notifications at every step — booking confirmed, reminder before arrival, cancellation, and completion. Via email, SMS, or both.
Keep Everyone Informed Without Lifting a Finger
SMS gets read within minutes. Email provides the details. Together, they make sure nobody misses a booking.
SMS That Gets Read
SMS open rates are over 95%. Your customers see their booking details immediately, not buried in an inbox.
Email With Full Details
Booking confirmations via email include everything — date, time, field rules, access instructions, and a manage link.
Reduce No-Shows
Automatic reminders before each booking mean customers do not forget. Fewer no-shows, less wasted revenue.
Host Notifications
You get emailed every time a new booking comes in. Stay on top of your schedule without checking the dashboard constantly.
Choose Your Channels
Enable or disable email and SMS independently for each notification type. You control exactly what gets sent and how.
Works for Guest Bookings
Even customers without accounts receive SMS and email notifications. Every booker stays informed.
How Notifications Work
Fully automatic, no manual sending required
Customer Books
When a booking is confirmed, both the customer and host receive instant notifications via their enabled channels.
Reminder Sent Automatically
Before their session (you set the lead time), the customer gets a reminder with all the details they need to arrive.
Post-Visit Follow-Up
After their booking completes, customers receive a thank-you message with a link to book again.
Notifications FAQ
What notifications are sent to customers?
Customers receive notifications at four key moments: booking confirmation, booking reminder (before their session), booking cancellation, and booking completion (after their visit). Each can be sent via email, SMS, or both.
Do I get notified when someone books?
Yes. You receive an email notification every time a customer makes a new booking or places a multi-booking order, including all the booking details and customer information.
Is SMS included in the price?
SMS notifications are included as part of Paddli's platform. There are no additional charges for SMS messages sent to your customers.
Keep Customers Informed at Every Step
Automatic SMS and email notifications mean fewer no-shows and happier customers.
Planning your booking setup?