Custom Notification Messages
Write your own confirmation, reminder and cancellation messages. Include access instructions, parking details, field rules — whatever your customers need to know.
Your Messages, Your Voice
Generic confirmations miss the details that matter. Custom messages let you include everything customers need to have a great visit.
Access Instructions
Include gate codes, key collection points, or directions that do not show up on Google Maps. Customers arrive prepared.
Parking Details
Tell customers where to park, what to expect on arrival, and any lane or track information specific to your field.
Field Rules
Remind customers about your rules — clean up after dogs, keep dogs on lead in the car park, close gates behind you.
Separate Email and SMS Text
Write different content for email (longer, more detail) and SMS (concise, essential info only). Each channel gets the right message.
Per-Field Messages
Different fields need different instructions. Each field gets its own set of custom messages for every notification type.
Professional Defaults
Do not want to write custom messages? Paddli's defaults cover all the essentials. Customise only when you need to.
Custom Messages FAQ
What notifications can I customise?
You can customise the text for booking confirmations, booking reminders, cancellation notifications, and booking completion messages. Both email body text and SMS messages can be customised independently.
Are custom messages set per field?
Yes. Each field has its own notification settings and custom messages. This means you can include field-specific access instructions, parking details, or rules that differ between fields.
What if I do not write custom messages?
Paddli sends professional default messages that include all the essential booking details. Custom messages are optional — they let you add a personal touch or field-specific information.
Tell Customers Exactly What They Need to Know
Custom messages mean fewer confused arrivals and better customer experiences.
Planning your booking setup?