Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

Personal Information

When you register for Paddli, we collect:

Name and contact information (email, phone number)
Property details and location (for hosts)
Payment information (processed securely through third-party providers)
Profile photos and property images
Communications between users through our platform

Usage Information

We automatically collect:

Booking history and preferences
Device information and IP addresses
Website usage patterns and analytics
Location data (with your permission)

2. How We Use Your Information

We use collected information to:

Facilitate bookings between hosts and guests
Process payments and communicate booking details
Provide customer support and resolve disputes
Improve our platform and develop new features
Send important updates about bookings and platform changes
Prevent fraud and ensure platform security

3. Information Sharing

We share your information only when necessary:

With other users: Basic profile information to facilitate bookings
With service providers: Payment processors, SMS/email services, and analytics providers
For legal compliance: When required by law or to protect our rights
Business transfers: In the event of a merger or acquisition

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information:

Encryption of sensitive data in transit and at rest
Secure payment processing through PCI-compliant providers
Regular security audits and monitoring
Limited access to personal information by authorized personnel only
Secure hosting infrastructure with regular backups

5. Your Rights and Choices

Access and Control

You have the right to:

Access and update your personal information
Delete your account and associated data
Opt-out of marketing communications
Request a copy of your personal data
Restrict or object to certain data processing activities

Communication Preferences

You can control the types of emails you receive through your account settings. Please note that you cannot opt-out of essential service communications (booking confirmations, payment receipts, etc.).

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

Essential cookies: Required for platform functionality
Analytics cookies: Help us understand how you use our site
Preference cookies: Remember your settings and choices

You can manage cookie preferences through your browser settings, though this may affect platform functionality.

7. Data Retention

We retain your information only as long as necessary:

Account information: Until you delete your account
Booking records: 7 years for tax and legal requirements
Communications: 2 years for dispute resolution
Analytics data: Anonymized after 3 years

8. International Data Transfers

Your information may be processed in countries outside the UK/EU. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequacy decisions.

9. Children's Privacy

Paddli is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of material changes via email or platform notification. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]
Data Protection Officer: [email protected]
Address: Paddli Ltd, [Address to be provided]

12. Regulatory Information

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you're not satisfied with how we handle your personal information, you can file a complaint with the Information Commissioner's Office (ICO).